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FAQ
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Some items are ready to post within 2 days, others need to be made to order, please check individual listings for processing time
Bespoke orders/commissions may take between 6 and 12 weeks, sometimes longer sometimes less depending on design process, complexity, changes made to design at various points of the process and time of year. I aim to keep my customers fully informed throughout but if in the unlikely event you are unsure at any time please ask, I'm more than happy to help.
You will be informed via email or text message (please supply your contact details during ordering) as soon as your order has been confirmed, made and dispatched; all available tracking details will be supplied at point of dispatch. Royal Mail Special Delivery should arrive next day by 1pm, however if dispatched on a Friday delivery should be Monday by 1pm.
Please note, all delivery is outside of my control once passed to Royal Mail for delivery. ~Please ensure at checkout all your delivery details are in full and correct as once passed to the postal company it will be too late to make any changes.~
For domestic orders (United Kingdom), should there be any problems I am happy to assist with contacting Royal Mail for an update. For lost parcels please allow 30 working days for Royal Mail to investigate. If the parcel is not delivered after 30 working days a full refund will be issued to you via the original method of payment providing the delivery details you provided at point of sale are in full and correct. Please refer to refunds for further information.
International sales outside of the United Kingdom postage is arranged on an individual basis and will be dependant on postal carriers individual terms and conditions. Customers must allow at least 6 to 12 weeks for delivery. Please do get in touch with me after 12 weeks for non delivery so I am aware and can look into it for you as best as I can. However please be aware that for some countries very strict customs procedures are in place of which I have no control. Therefore, please allow up to 4 months for items to be delivered either direct to your home, post box or pick up point.
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